What payment options do you offer?
We support the following payment options: 

1. Credit Card
2. Debit Card (only if your issuer bank permits online transactions)
3. Net Banking (within India only)

Do you offer Cash on Delivery (COD) as a payment option?
No, currently we don't.

Do you accept payment in multiple currencies?
No, currently we don't.

Do you accept payment through cheque/demand draft?
No, currently we don't.

How do you ensure the security of online payments?
We are using a very secure and trusted payment gateway to provide full security to our customers. If an amount is deducted after any failed transaction, it will be reverted to the bank account of the customer within a few days of time.

Do you save credit card information?
No, we do not store any credit/debit card information. We are as paranoid about your credit/debit card information as you are! Your payment details are encrypted and sent to the payment gateway directly for billing. At no point is this information stored by us.

I am not being able to make a payment using my credit card. What should I do?
Anyone not being able to use a credit card can try a debit card or net banking (within India). You could also re-attempt the transaction after sometime as it could be due to a server problem.

How do I know that my online transaction was successful?
You will receive an email from Masaya after the payment is made and the order is placed. This email will include the order number and details about the products and shipment.

Masaya HQ
4A Indu Park C.H.S,
151/ 152 N. Dutta Road,
4 Bungalows, Andheri West, 
Mumbai 400053, MH, India.

Still have questions?

Email us at care@masayahome.com and we will get back to you as soon as we can.